Healthcare Value Leaders Podcast
This podcast features interviews with leaders from organizations that are members of the Healthcare Value Network. As a partnership of two nonprofits, we facilitate networks of healthcare delivery organizations that are using lean and also educates the broader healthcare community about lean.

Main Website

www.hcvln.org

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Syndication

In this episode, we are joined by Dean Gruner,  MD, the President & CEO of ThedaCare, a health system in Wisconsin that is considered by most to be a leader in the application of the lean management system to healthcare improvement. Here, Dean talks about Accountable Care Organizations (ACOs) and how ThedaCare is using this approach, along with Lean methods, to improve the coordination of care for patients.

Our main podcast page with past episodes is www.healthcarevalueleaders.org/podcast.

More about Dean Gruner:

Dean Gruner, MD, is the president and CEO of ThedaCare, Inc. ThedaCare is a community-owned health system consisting of Appleton Medical Center, Theda Clark Medical Center, New London Family Medical Center, Riverside Medical Center in Waupaca, ThedaCare Physicians, and other health care services. Since 2003, he has served as chief medical officer and sr. vice president of ThedaCare, which is the largest employer in Northeast Wisconsin with nearly 5,400 employees. ThedaCare's service area spans 14 counties.

Dr. Gruner has served in multiple leadership positions with ThedaCare or its affiliates since it was founded as Novus Health Group in 1987. He was one of the founding physicians of Touchpoint, and was a practicing family physician with Family Doctors, S.C., which affiliated with ThedaCare in 1994.

Along with Dr. John Toussaint, former ThedaCare president and CEO, Dr. Gruner participated in the design and formation of the Wisconsin Collaborative for Health Care Quality (WCHQ), which publicly reports on the performance of healthcare organizations in Wisconsin.

Direct download: Dean_Gruner_Lean_and_ACOs_at_ThedaCare.mp3
Category:general -- posted at: 4:47 PM

In this episode, we are joined by Dean Gruner,  MD, the President & CEO of ThedaCare, a health system in Wisconsin that is considered by most to be a leader in the application of the lean management system to healthcare improvement. Dean talks about the basics of "strategy deployment" as a management system and how it fits with the ThedaCare Improvement System. Click here to learn more about a new DVD, "Thinking Lean at ThedaCare: Strategy Deployment."

Our main podcast page with past episodes is www.healthcarevalueleaders.org/podcast.

More about Dean Gruner:

Dean Gruner, MD, is the president and CEO of ThedaCare, Inc. ThedaCare is a community-owned health system consisting of Appleton Medical Center, Theda Clark Medical Center, New London Family Medical Center, Riverside Medical Center in Waupaca, ThedaCare Physicians, and other health care services. Since 2003, he has served as chief medical officer and sr. vice president of ThedaCare, which is the largest employer in Northeast Wisconsin with nearly 5,400 employees. ThedaCare's service area spans 14 counties.

Dr. Gruner has served in multiple leadership positions with ThedaCare or its affiliates since it was founded as Novus Health Group in 1987. He was one of the founding physicians of Touchpoint, and was a practicing family physician with Family Doctors, S.C., which affiliated with ThedaCare in 1994.

Along with Dr. John Toussaint, former ThedaCare president and CEO, Dr. Gruner participated in the design and formation of the Wisconsin Collaborative for Health Care Quality (WCHQ), which publicly reports on the performance of healthcare organizations in Wisconsin.

Direct download: HCVLN_Podcast_8_DeanGruner_StrategyDeployment.mp3
Category:general -- posted at: 6:19 PM

In episode #7, I am joined by Ray Seidelman, a Performance Improvement Manager at the Iowa Health System. We are talking about the "Adaptive Design" methodology and how it engages front-line staff in making improvements with the goal of "ideal patient care."

Our podcast page is www.healthcarevalueleaders.org/podcast.

Episode Host: Mark Graban

Direct download: HCVLN_Podcast_7_IHS_Adaptive_Design.mp3
Category:general -- posted at: 11:00 AM


In this episode, Pat Hagan, the COO of Seattle Children's Hospital talks about their lean journey and the recently published book "Leaning the Lean Healthcare Journey" that was recently released.

Our podcast page is www.healthcarevalueleaders.org/podcast.

More about Patrick Hagan:

Patrick Hagan joined Seattle Children's Hospital in May 1996 and currently serves as its president and chief operating officer. Over the past 25 years, he has held executive positions at children's hospitals in Ohio and Arizona, as well as in Seattle. Learning from Joan Wellman (of JW&A) and the experiences of Toyota, Boeing, Genie, and other companies utilizing lean principles and tools, Hagan has led and helped develop the Continuous Performance Improvement (CPI) strategy at Children's. Hagan has sponsored, led, or participated in several Rapid Process Improvement Workshops, and teaches Children's week-long Lean Leader Training course. Over the past several years Hagan has spoken at numerous conferences and institutions about CPI and Children's successful application of this transformative strategy. Hagan serves on the governing boards of the local Ronald McDonald House Charities and the American Heart Association. He is also a member of the Seattle Cancer Care Alliance (SCCA) Board of Directors, and serves on the Board of Trustees of the National Association of Children's Hospitals and Related Institutions (NACHRI).

Episode Host: Mark Graban

 

Direct download: HCVLN_Podcast_6_Pat_Hagan.mp3
Category:general -- posted at: 10:30 AM

Episode #5 is a discussion with two guests from Akron (OH) Children's Hospital and their Center for Operations Excellence, Kris Grayem and Chris Weisbrod. They were part of a Healthcare Value Leaders Network member visit to the company Autoliv, a top automotive supplier, in November. Kris and Chris discuss the important lessons that they learned from visiting a factory as non-factory people - what ideas and concepts did they bring back to their hospital?

Our podcast page is www.healthcarevalueleaders.org/podcast.

More about our guests:

Kris Grayem is a nurse practitioner in the department of pediatrics and is also the associate director of clinical systems and performance improvement. Christopher Weisbrod is a Lean Six Sigma project leader in 

Episode Host: Mark Graban

Direct download: HCVLN_Podcast_5_Akron_Childrens__Autoliv.mp3
Category:general -- posted at: 11:30 AM

Episode #4 is a conversation with Alan Gleghorn, the CEO of Christie Clinic. Since 1929, Christie Clinic has been serving the people of east central Illinois as one of the largest physician-owned, multi-specialty group medical practices in Illinois. In this episode, we talk about how Alan has taken an active role in driving lean transformation at Christie Clinic, moving beyond merely sponsoring the use of lean tools. Alan shares how he has been involved and offers advice to other senior healthcare leaders for their lean journey.

Our podcast page is www.healthcarevalueleaders.org/podcast.

More about Alan Gleghorn:

Alan Gleghorn
Chief Executive Officer

Alan has more than 30 years of progressive health care experience. He started his career in the medical field as a paramedic/patient care specialist with the United States Army. After this, he served in executive leadership roles in several different health care entities. Alan joined Christie Clinic as Chief Executive Officer in 1999. At Christie, he has led a cultural transformation committed to developing strong leaders throughout the organization and initiated the clinic’s Lean journey. Alan received his MBA from the University of Illinois and is a Certified Medical Practice Executive. He also serves on the Board of Directors at Provena Covenant Medical Center. 

Episode Host: Mark Graban

 

Direct download: 4_Alan_Gleghorn_CEO_of_Christie_Clinic.mp3
Category:general -- posted at: 2:00 AM

Episode #3 is a chat with Dr. Jack Billi from the University of Michigan Health System and Medical School. Here, we talk about their lean work and how Dr. Billi works with physicians to engage them in lean, tying lean problem solving methods, including the A3 approach, to the scientific method and medical thinking. Dr. Billi talks about the right approach to the lean concept of "standardized work" in a way that works for medicine and complex patient situations.

Our podcast page is www.healthcarevalueleaders.org/podcast.

More about Dr. Billi:

Jack E. Billi, M.D.

Associate Dean for Clinical Affairs, Medical School and Associate Vice President, Medical Affairs

jbilli@umich.edu

Dr. Billi is Professor of Internal Medicine and Medical Education. He leads the Michigan Quality System, the University of Michigan Health System's unified approach to improve quality, safety, efficiency, appropriateness and service using lean tools and philosophy. Dr. Billi's research and leadership interests are in health services delivery and the use of community consortia for quality improvement. He is active on statewide and regional groups affecting quality of care, pay-for-performance and public reporting. He chairs the Michigan State Medical Society's Committee on Quality, Efficiency and Economics and the Essential Benefit Design Work Group and is a member of MSMS's Board of Directors. Dr. Billi co-chairs the Medical Director Committee for the Michigan Quality Improvement Consortium which develops and disseminates evidence-based practice guidelines used by Blue Cross Blue Shield of Michigan and 15 other health plans representing over six million members. 

Episode Host: Mark Graban

 

Direct download: 3_Dr._Jack_Bill_Lean_and_Medicine.mp3
Category:general -- posted at: 1:00 PM

Episode #2 brings us Jean DeKeyser, the Manager of Outpatient Surgery and Endoscopy at Appleton Medical Ceneter and ThedaCare, a healthcare system in Wisconsin. ThedaCare is a member of the Healthcare Value Leaders Network. Jean talks about ThedaCare's lean-based improvement efforts around on-time starts: how is "on-time" defined and  how did ThedaCare work with all of their stakeholders to improve patient flow and improve satisfaction for all?

 

ThedaCare was featured in the book "On the Mend: revolutionizing healthcare to save lives and transform the industry," published by LEI – learn more at www.onthemendbook.com. The book is also available at amazon.com and in many e-book formats.

 

Our podcast page is www.healthcarevalueleaders.org/podcast.

 

Episode Host: Mark Graban

 

Direct download: 2_Jean_DeKeyser_On-time_Starts_at_ThedaCare.mp3
Category:general -- posted at: 2:00 PM

 

Episode #1 is a discussion with Dr. Michel Tétreault , President & CEO of the St. Boniface General Hospital (in Winnipeg) since February 2005. He is also Associate to the Dean of the Faculty of Medicine of the University of Manitoba and Associate to the CEO (of the Winnipeg Regional Health Authority) for French Language Services.

 

In this podcast, Dr. Tétreault talks about leading lean from the hospital CEO perspective. SBGH is a member of the Healthcare Value Leaders Network. To learn more about the Network, visit www.healthcarevalueleaders.org

 

Our podcast page is www.healthcarevalueleaders.org/podcast.

 

More about Dr. Tétreault :

 

Specialized in emergency medicine, Dr. Tétreault has held various positions related to the organization of services including; Chairman of the Task Force on ER organization and of the Expert Group on clinical organization for Quebec’s ministry of Health and Social Services.

 

As President of Organisation Médicale et Clinique Inc., he has been a consultant in the fields of clinical services organization, situational analysis and quality improvement.

 

Founding President of the Association des médecins d'urgence du Québec, Dr. Tétreault served as president of the Canadian Association of Emergency Physicians.  His research interests have included cardiac resuscitation, measurement of ER patient complexity and quality in ER.  He is the Past-Chairman of the Board of Governors of the Collège Universitaire de St-Boniface.    

 

Episode Host: Mark Graban

Direct download: 1_Dr_Michel_Tetrault_-_Lean_from_CEO_Perspective.mp3
Category:general -- posted at: 3:19 AM