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Jan 6, 2011

Episode #2 brings us Jean DeKeyser, the Manager of Outpatient Surgery and Endoscopy at Appleton Medical Ceneter and ThedaCare, a healthcare system in Wisconsin. ThedaCare is a member of the Healthcare Value Leaders Network. Jean talks about ThedaCare's lean-based improvement efforts around on-time starts: how is "on-time" defined and  how did ThedaCare work with all of their stakeholders to improve patient flow and improve satisfaction for all?


ThedaCare was featured in the book "On the Mend: revolutionizing healthcare to save lives and transform the industry," published by LEI – learn more at The book is also available at and in many e-book formats.


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Episode Host: Mark Graban