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Mar 31, 2011

In this episode, Pat Hagan, the COO of Seattle Children's Hospital talks about their lean journey and the recently published book "Leaning the Lean Healthcare Journey" that was recently released.

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Patrick Hagan joined Seattle Children's Hospital in May 1996 and currently serves as its president and chief operating officer. Over the past 25 years, he has held executive positions at children's hospitals in Ohio and Arizona, as well as in Seattle. Learning from Joan Wellman (of JW&A) and the experiences of Toyota, Boeing, Genie, and other companies utilizing lean principles and tools, Hagan has led and helped develop the Continuous Performance Improvement (CPI) strategy at Children's. Hagan has sponsored, led, or participated in several Rapid Process Improvement Workshops, and teaches Children's week-long Lean Leader Training course. Over the past several years Hagan has spoken at numerous conferences and institutions about CPI and Children's successful application of this transformative strategy. Hagan serves on the governing boards of the local Ronald McDonald House Charities and the American Heart Association. He is also a member of the Seattle Cancer Care Alliance (SCCA) Board of Directors, and serves on the Board of Trustees of the National Association of Children's Hospitals and Related Institutions (NACHRI).

Episode Host: Mark Graban